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PageIT! MHS to Alphanumeric Pager Gateway ▄▄████▄▄ ▄█▀█▄ ▄█▀▀ ▀▀███▄ █▀ ▀█▄█▀ ███ ▀█▄ ▄█▀ ▀█▄▄ ▄██▀ ▀▀▀ ▀▀▀▀▀▀ ███ ▄███ ███ ███ ▄██ ███ ▄▄▄ ▄▄▄ ▄███▄ ▄▄▄ ▄▄▄ ▄▄▄ ▄▄▄ ▄███▄ ▄▄▄▄ ███ ███▀ ███ ███ ███ ███▀ ███ ███ ███ ███▄██ ███ ███ ███ ███ ███ ███ ███ ███ ███▄ ▀██▄▄▄ T E C H N O L O G I E S 11433 Cronridge Drive, Suite H Owings Mills, MD 21117 +1-410-363-1097 FAX: +1-410-363-3779 MHS: Support @ Infinite CompuServe: >MHS:Support @ Infinite (or 73270,405) Internet: Support@Infinite.MHS.CompuServe.com Technical Support provided on the CompuServe Information Service in NOVVEN Section 4 (GO INFINITE) OVERVIEW PageIT! extends the reach of your electronic mail system by converting your alpha pager into a portable message center. Now you can send complete messages to field based personnel in words and sentences without ever picking up the phone. PageIT! provides a gateway interface from MHS compatible e-mail systems to full text alphanumeric pagers. Once installed, you can send pages as easily as you can send e-mail from our ExpressIT! or other electronic mail system. The PageIT! gateway runs on your MHS server, and utilizes the modem that you are currently using for MHS communications. Because PageIT! is running as a gateway, your users only need to compose and address the e-mail, and the gateway will handle all of the communications to the pager service. Although PageIT! was designed to be used with other MHS compatible e-mail products, we have added capabilities to enhance its features when used in conjunction with our ExpressIT! line of e-mail products. PageIT! also shares our "Directory Assistance" technology, which will allow it to share it's directory of pagers with all ExpressIT! users if you want it to. Although you can use PageIT! as is with your MHS server and compatible e-mail system to send messages to alpha pagers, you can also use PageIT! together with our ForwardIT! message redirection gateway to re-route e-mail addressed to a network e-mail user from that user's office address to their pager! REQUIREMENTS Before you can use PageIT!, you must have your MHS server and e-mail system installed and operational, with a Hayes compatible modem installed in the MHS server. You should also have at least one alpha pager available to test your installation with. Your local paging service representative usually has one, and if you are considering the purchase of these pagers, would more than likely assist you with the testing procedure. PageIT! is compatible with any alpha paging service that uses the "IXO" transfer protocol. We suggest that you call the technical support or service department of your local pager company to be certain that they support the "IXO" protocol system BEFORE installing PageIT!. Note that in some countries the "IXO" protocol is also known as "TAP" and/or "PET". INSTALLING PAGEIT! WITH MHS 1.5 This installation procedure assumes you are installing PageIT! with MHS 1.5. For instructions on installing PageIT! with NetWare Global MHS, see the next section header. PageIT! runs as an MHS gateway process named PAGEIT. To install the gateway process: 1.) Take your MHS server off-line by exiting from MHS on your MHS Mail Server. 2.) Perform the installation process the correct version of PageIT! that you have: If you have the 30-day trial version of PageIT!, execute PG30DAY.EXE from the distribution diskette or the drive you have it on. If you purchased PageIT!, execute PGINSTAL.EXE from the distribution diskette. 3.) Copy the contents of the distribution diskette into a directory on your server, for example \MHS\EXE. 4.) Execute PAGEIT.EXE, from the directory of your server that you copied it to, to install the PAGEIT gateway process. 5.) Restart your MHS server. INSTALLING PAGEIT! WITH NETWARE GLOBAL MHS PageIT! runs as an MHS gateway process on a PC running the GWDEMON utility for running DOS based gateways with NetWare Global MHS. To install the gateway process: 1.) Within NGMADMIN, define a gateway for PageIT! We recommend that a short name of PAGEIT be used. With NGMHS v2.0, in NGMADMIN select "This Server", then "SMF Gateways". Press <Insert> to define the gateway. We recommend the following settings: Gateway NGM Name: Pageit.Domain Gateway NGM Short Name: Pageit Gateway NGM Password: (none) Gateway Description: PageIT! Command Line: (none) Execution Interval: (no recommendation) Default Workgroup: Pageit.Domain PostMaster Mailbox: (no recommendation) SMF Version: v71 Protocol Aliases: (none) In the above examples, substitute your domain for the word "Domain". 2.) Perform the installation process the correct version of PageIT! that you have: If you have the 30-day trial version of PageIT!, execute PG30DAY.EXE from the distribution diskette or the drive you have it on. If you purchased PageIT!, execute PGINSTAL.EXE from the distribution diskette. 3.) Copy the contents of the distribution diskette into a directory on your server, for example \MHS\EXE. 4.) Execute PAGEIT.EXE, from the directory of your server that you copied it to, to install the PAGEIT gateway process. When PageIT! prompts for the gateway name, supply the short name that was used for configuring the gateway to NGMHS. 5.) If you wish to have PageIT! automatically synchronize its directory updates with NGMHS SMF v71 directory synchronization, then the gateway must be configured for on-NGM directory synchronization. With NGMADMIN.NLM, this is done by selecting "This Server", "Directory Syncrhonization", "Non-NGM Directory Syncrhonization". Press <Insert>, and select the PageIt gateway entry. The default selections provided by NGM should be sufficient. CONFIGURING PAGEIT! Execute PAGEIT.EXE The setup program for the PageIT! MHS to alpha pager gateway displays an index of all pagers that have been defined to PageIT! If you are configuring PageIT! for the first time, you should first press <F3> to modify system wide defaults for the PageIT! gateway. To add a definition for a new pager, press <Insert>. To modify or view the settings for an individual pager name, highlight the user and press <Enter>. To delete a pager definition, highlight the user and press <Delete>. When you are finished making your changes, press <Escape> to exit. PageIT! has a context sensitive help system that can be accessed by pressing <F1>. For more information on any of the other listed categories, highlight the desired topic, and press <Enter>. SYSTEM DEFAULTS PageIT! allows configuration of the following defaults on a system wide basis. To get help for a field, highlight the item and press <F1>. The following fields are displayed on the system defaults screen: COMMUNICATIONS PORT This field specifies the communications port to use for dialing out to the pager service. If you are going to share the modem that MHS uses, it is recommended that this value be set to 0 to tell PageIT! to look this value up, rather than setting it to either 1 or 2. If you are running with NetWare Global MHS, the COM port must be specified explicitly. INITIALIZATION STRING This field specifies the modem commands that need to be sent to the modem to initialize it for use with PageIT! The default codes for this field are "ATZ" which works well with most Hayes compatible modems. DIALING PREFIX The entries in this field are the commands which PageIT! needs to send to the modem to prepare it for dialing and tell it to dial the paging service. The codes used by most Hayes compatible modems are ATQ0V1DT If your system has to dial a number to select an out bound telephone line, you can try ATQ0V1DT9, DIALING SUFFIX If your modem requires that you add commands or numbers after the telephone number, place them in this field. REDIAL ATTEMPTS This field allows you to specify how many times PageIT! should attempt to deliver the outgoing messages to the pager service's terminal. DIALING DELAY This field specifies how many seconds to delay after a failed attempt to connect to the pager service's terminal before re-trying. PAGER SERVICE PHONE NUMBER This is the telephone number that PageIT! needs to dial to deliver your messages to the pager system. If you do not have this number, contact the service provider. NOTE: This is NOT the telephone number on the pager. The number on the pager can be used from a phone the same as a digital pager, but with alphanumeric pagers, the number on the pager is the Pager ID Number (PIN) and is used later in the configuration. PAGER SERVICE PASSWORD If your service requires you to use a password to access the system, enter that password in this field. TERMINAL CHARACTER LIMIT The pager has a limit to the number of character it can have in each message. Check the specifications on your pagers and enter that value in this field. The Motorola Advisor has a limit of 230 characters. MESSAGE CHARACTER LIMIT PageIT! can send much larger messages to the pager than specified by the Terminal Character Limit by breaking one large e-mail message into multiple pages. The maximum size of each message is configured on a user by user basis. NOTE: Pagers have a limited amount of memory, and if this value is set high and you send large messages to the pager, the memory in the pager can get filled very quickly. It is suggested that if you want to be able to send large messages that you purge messages from the pager regularly and make your e-mail users aware of the capacity of your system. Any portion of the message that exceeds this value will be truncated and will NOT be transmitted to the pager. DEFINING PAGERS After you have defined PageIT!'s System Defaults, you need to enter the information for each user's pager. MHS NAME This is the name of the user you want to configure. If you want the name to be accessible as a user on your host, pick a unique name from other existing users. If you will be addressing mail with PAGEIT as the host name, you can use the user's e-mail name again. DESCRIPTION This field is for the user's full name, or if the pager is shared, the name of the team that shares it. (ie: Tech Support) NetWare Global MHS / SMF 71 users can address messages either to the short MHS Name, or this "description" field is used as the SMF long address. DEFINE MHS NAME AS A USER ON HOST hostname? This entry does not apply when running PageIT! in the SMF 71/ NetWare Global MHS environment. This is a YES/NO question which determines whether the user you are defining should be listed as a user on your MHS host, or as a user on the PAGEIT gateway. If you answer yes, make sure that you have selected a name that is unique to the users on your host. If you select no, mail to be sent to this user must be addressed to MHS_NAME @ PAGEIT and the name must be unique only to mhs names on the PageIT! gateway. PAGER SERVICE PHONE NUMBER The phone number will default to the number that was entered in the system defaults. If this user uses a different pager service than the default, enter the phone number of the service here. PAGER SERVICE PASSWORD If this user's pager is accessed through a different service than the default, and this service requires a password, enter the password for the service in this field. PAGER ID NUMBER The Pager ID Number is the telephone number that typically appears on a label on the back of the pager. If the number on the label includes an area code, spaces or hyphens, ignore them. NOTE: You call dial this number from a touch tone phone, and access the pager in the same way that you can with the conventional digital pagers. MESSAGE CHARACTER LIMIT This field defaults to the value you entered in the system default's "MESSAGE CHARACTER LIMIT", but if you need to send longer messages, you can enter a higher value, and the message will be sent as multiple transmissions to the pager. PRODUCTS FROM INFINITE TECHNOLOGIES =================================== Infinite Technologies offers innovative and easy-to-use software solutions, designed primarily for the networked environment. We back our products with dependable service and special attention to individual requirements. All of our programs are easy to learn and use, and are designed to increase your efficiency. We also want to help keep you up-to-date with product information, updates and technical support. These services are provided via the following mechanisms: On the CompuServe Information Service, Infinite Technologies offers support and product updates in Section and Library 4 of the NOVVEN forum. Via MHS (through CSERVE or NHUB), you can address technical support and/or product information inquiries to SUPPORT @ INFINITE. You can also subscribe to our MHS Librarian! mailing list, which will include notices of product updates. To join this mailing list, send a message via MHS (CSERVE or NHUB) to LIBRARY @ INFINITE with SUBSCRIBE on your subject line. (CompuServe users can send a message to >MHS:Library@Infinite via CompuServe Mail.) For an index of files available via LIBRARY @ INFINITE, send a message with INDEX on your subject line. NETWORK UTILITIES ----------------- * I-Queue! - Simplifies network printing and print queue management in the Novell NetWare environment. From within a small memory resident pop-up (0 to 2-1/2KB), I-Queue! allows users to easily change NetWare print queues and modify "capture" parameters. I-Queue! is compatible with Novell's PRINTCON/PRINTDEF and adds global PRINTCON support for Novell's own utilities. Queue management capabilities include: delete/reorder print jobs, move/copy jobs between queues, and hold/delayed printing. NOW INCLUDES A WINDOWS VERSION! * I-Queue! Server - Turn printers attached to any network workstation into shared network printers. Two to four times faster than RPRINTER, compatible with workstations running Windows, and compatible with printer ports that do not provide "hardware interrupt support". * LockIT! - Intelligent Security for DOS & Windows workstations on Novell NetWare networks. LockIT! addresses the problem of users leaving workstations unattended, and the security issues that this presents. Unlike other solutions that will reboot or logout a workstation after a period of "inactivity", potentially leading to data loss, LockIT! locks out keyboard input until you enter your NetWare password...even allowing unattended processes to continue executing. * CastAway! - A better NetWare broadcast message trap. Get NetWare message notification (e.g., SEND) without your PC locking up until you press CTRL-ENTER! Get notified of new messages while in graphics based applications! All in 0 to 1-1/2KB of conventional memory! * PopIT! - Gain pop-up access to almost ANY program with less than 2-1/2 KB overhead. Network administrators -- access SYSCON, RCONSOLE, FCONSOLE and all of your favorite network utilities without leaving your current application. * OnCall! - A memory resident "Chat" utility for Novell NetWare, that runs in between 0 and 2-1/2 KB of workstation memory. Simple, straightforward, and easy to use. NOW INCLUDES A WINDOWS VERSION! EXPRESSIT! ELECTRONIC MAIL -------------------------- * ExpressIT! Electronic Mail - The ExpressIT! Electronic Mail product family includes the following products: * ExpressIT! - The network version of ExpressIT!, including the MHS-compatible DOS version, which runs in less than 2KB of resident memory. * ExpressIT! Remote - A remote version of ExpressIT! (DOS) customized for use on stand-alone/remote PCs. Includes Personal MHS and allows users to send and receive mail with any MHS based electronic mail system. Includes the ability to run the MHS Connectivity Manager from within the 2KB TSR without exiting your current application. * ExpressIT! Windows Client - An upgrade for the network version of ExpressIT! offering native support for the Microsoft Windows environment, and a wealth of additional features, including mail enabling of other Windows applications. * ExpressIT! Remote Windows - A remote version of the Windows version of ExpressIT! customized for use on stand-alone/remote PCs. Includes Personal MHS and allows users to send and receive mail with any MHS based electronic mail system. A special Windows based MHS configuration utility eliminates the need to use the MHS Directory Manager. * ExpressIT! OS/2 Client - An upgrade for the network version of ExpressIT! offering native support for the IBM OS/2 v2.x environment, and a wealth of additional features. All versions of ExpressIT! include ExpressIT! Directory Assistance, facilitating automatic exchange of user directories between ExpressIT! hosts. MHS GATEWAYS AND UTILITIES -------------------------- * MHS Scheduler - An MHS mail agent that provides greater flexibility in configuring when MHS will connect to a host. On a host-by-host basis, the MHS administrator can configure different frequencies of forced connections based on different times of the day, with separate weekday, weekend, and holiday scheduling possible. MHS gateways and internetwork connections can also be scheduled. The companion RunIT! utility simplifies the creation of batch file gateways...now you can run your tape backup system on your MHS server. * MHS Librarian! - An MHS Gateway that allows users to request information to be forwarded to them via MHS. Requests are made by placing a keyword in the "SUBJECT" field of the message that you address to the library. A list of files may be requested by sending a message with the keyword of INDEX. The system Admin can also configure MHS Librarian so that selected users can request files or directories other than those that appear in the index. Security is provided by a password program that generates unique daily passwords, a fixed password, or you can create your own password utility. MHS Librarian! also supports "discussion lists", similar to the "list server" concept on the internet. * PageIT! - An MHS gateway connecting MHS-based electronic mail systems to full text alphanumeric pagers. Once configured, sending messages to an alphanumeric pager is as simple as sending a message from your favorite MHS application. * ForwardIT! - An MHS mail agent for automatically forwarding MHS based electronic mail messages. ForwardIT! can forward (or copy) messages addressed to an MHS address to an alternate address. ForwardIT! is most useful in the MHS remote e-mail environment. By remote, we refer to field workers or business travelers who operate ExpressIT! Remote, or other MHS compatible remote software, on a PC or laptop to access their electronic mail from a distant location. Examples could include a salesperson between sales calls, a business traveler in a hotel room, or work-at-home scenarios. Without ForwardIT!, when mail is sent to a recipient's office address, MHS does not allow for a remote user to dial into the network and retrieve mail waiting for their office address. Mail addressed to this office address can only be picked up at the office. In order to send a message to the user's MHS remote, the sender must assume responsibility for sending a copy of the message to the remote MHS address. With ForwardIT!, the user leaves a forwarding address at the office, and while they're out, all messages will be forwarded, or copied, to their forwarding address, giving users transparent access to their electronic mail while away from the office. This forwarding address can be any valid MHS address, including addresses via MHS gateways. * MhsQ! - An MHS gateway interface to NetWare print queues. Messages can be sent via MHS to a NetWare print queue. This capability can be useful for MHS remote sites and/or MHS enabled applications for generating printed output and/or reports. MhsQ! can also redirect print queues on one file server to a remote print queue on another file server via MHS. * ExpressIT! MHS Directory Assistant - A directory services gateway that automatically creates and updates user routes in a multi-host workgroup environment. Add a user at one host within the workgroup, and the user route will automatically be created at all other hosts within the workgroup. Add a new host to your workgroup, and the host and user lists will automatically be added to other hosts within the workgroup. (Directory Assistant is bundled with ExpressIT! but is also available separately.) * MHSNotify! - A TSR which runs on the MHS mail server only, and automatically notifies recipients of new electronic mail received from remote MHS sites, or across internetwork connections. An excellent alternative to MHSALERT for DaVinci e-mail users! (MHSNotify! is bundled with ExpressIT!) REQUESTING TRIAL VERSIONS VIA MHS --------------------------------- 30-Day Trial Versions of many Infinite Technologies Products can be requested via MHS. For more information, send an MHS message to LIBRARY @ INFINITE via CSERVE or NHUB, with a subject line of INDEX. DOWNLOADING TRIAL VERSIONS FROM COMPUSERVE ------------------------------------------ 30-Day Trial Versions of many Infinite Technologies Products are available on CompuServe! Look for the following files in the NOVVEN Forum, Library 4: EXPDOS.ZIP - ExpressIT! E-Mail (NetWare) (DOS Version) EXPWIN.ZIP - ExpressIT! E-Mail (NetWare) (Windows Version) EXPOS2.ZIP - ExpressIT! E-Mail (NetWare) (OS/2 Version) REMDOS.ZIP - ExpressIT! E-Mail (Remote & non-NetWare) (DOS Version) REMWIN.ZIP - ExpressIT! E-Mail (Remote & non-NetWare) (Windows Version) REMOS2.ZIP - ExpressIT! E-Mail (Remote & non-NetWare) (OS/2 Version) EXSPEL.ZIP - Supplemental file for ExpressIT! (Spelling Dictionary) POPIT.ZIP - PopIT! ONCALL.ZIP - OnCall! CASTAW.ZIP - CastAway! IQUEUE.ZIP - I-Queue! IQS.ZIP - I-Queue! Server LOCKIT.ZIP - LockIT! MHSCED.ZIP - MHS Scheduler PAGEIT.ZIP - PageIT! 4WARD.ZIP - ForwardIT! MHSNFY.ZIP - MHSNotify! MHSLIB.ZIP - MHS Librarian! EXDA.ZIP - ExpressIT! MHS Directory Assistant MHSQ.ZIP - MhsQ! And don't miss our *FREE* utilities (also in NOVVEN Library 4): NETERR.ZIP - Network error handlers (CRITTER, SHATTACH) to reboot unattended workstations and clear network errors. CREATQ.ZIP - Create NetWare print queues on a volume other than SYS: LOGIN.ZIP - Load TSRs from the NetWare Login Script without losing available memory! MHSACT.ZIP - Automatically re-activate deactivated MHS internetwork hosts without operator intervention. MHSSWP.ZIP - Redirect MHS swap files to a local drive or VDISK. MHSBPL.ZIP - Configure MHS 1.5C host to host communications to use the B+ protocol. SENDIT.ZIP - Send MHS messages from the DOS command line or batch files. Plus, other helpful text files and reports: MHSGAT.TXT - NetWare MHS and Gateways overview DOSMEM.TXT - PC Memory management/architecture overview WINTIP.TXT - Windows vs. NetWare Troubleshooting Tips ...and stay tuned for MORE!!! FOR MORE INFORMATION, CONTACT: ▄▄████▄▄ ▄█▀█▄ ▄█▀▀ ▀▀███▄ █▀ ▀█▄█▀ ███ ▀█▄ ▄█▀ ▀█▄▄ ▄██▀ ▀▀▀ ▀▀▀▀▀▀ ███ ▄███ ███ ███ ▄██ ███ ▄▄▄ ▄▄▄ ▄███▄ ▄▄▄ ▄▄▄ ▄▄▄ ▄▄▄ ▄███▄ ▄▄▄▄ ███ ███▀ ███ ███ ███ ███▀ ███ ███ ███ ███▄██ ███ ███ ███ ███ ███ ███ ███ ███ ███▄ ▀██▄▄▄ T E C H N O L O G I E S 11433 Cronridge Drive, Suite H Owings Mills, MD 21117 +1-410-363-1097 FAX: +1-410-363-3779 MHS: Support @ Infinite CompuServe: >MHS:Support @ Infinite (or 73270,405) Internet: Support@Infinite.MHS.CompuServe.com Technical Support provided on the CompuServe Information Service in NOVVEN Section 4 (GO INFINITE) In Australia: Future Technologies, Level 2 - 60 York Street, Sydney NSW Telephone: (+61) 02 299-1400, FAX: (+61) 02 299-1401 Contacts: Cynthia Kuiper, Richard Denyer or Steve Ross In Austria (Österreich): MISSING LINK GmbH, Wickenburggasse 14, A-1080 Wien Telephone: (+43) 0222-4089071; FAX: (+43) 0222-4089071-15; MHS: Support@MLink Contact: Johannes Zeitelberger In Germany (Deutschland): PLZ 2/4 -- Ing. Büro, K.H. Lendroth, Auf dem Kleinen Feld 8, D-28717 Bremen Telephone: (+49) 0421 6361391, FAX: (+49) 0421 6362344, MHS: KLendrot@Lend-Ing Contact: Karl-Hermann Lendroth PLZ 0/1/3 -- microCOM Franchise GFI, Gesellerschaft für Informationssyteme, Vertriebs GmbH & Co. KG, Bayerische Str. 32, D-10707 Berlin Telephone: (+49) 030 8819011, FAX: (+49) 030 8822792, MHS: Juergen@MC Contact: Jürgen Knaack PLZ 5/6/9 -- SHIFT Computer GmbH, Würzburger Str. 62-68, D-63739 Aschaffenburg Telephone: (+49) 06021-3969-0, FAX: (+49) 06021-3969-21, MHS: STW@SHIFT-AB Contact: Stephan H. Wissel PLZ 7/8 -- SHIFT Computer GmbH, Niederlassung Freiburg, Rimsinger Weg 10, D-79111 Freiburg im Breisgau Telephone: (+49) 0761-45233-0, FAX: (+49) 0761-45233-95, MHS: PD@INTEG-FR Contact: Peter de Waard In Norway: Infonor Kompetanse A-S, 1816 Skiptvet, Langli Telephone: (+47) 9 809 766, FAX: (+47) 9 809 814, MHS: Olaf@InfoKomp Contact: Olaf Berli In Spain: BSI, Calle Bac de Roda 198, 08020 Barcelona Telephone: (+34) 3 266 3120, FAX: (+34) 3 266 4591 Contact: Josep Rifa In Sweden: Direktrosys, Sandtorpsvagen 10, Nynashamn 14900 Telephone: (+46) 8 520 18200, FAX: (+46) 8 520 18121 Contact: Mats Gahlin In Switzerland (Schweiz): Maurhofer Informatik, Birkenweg 2, Postfach: 353, CH-8304 Wallisellen Telephone: (+41) 01-830-61-41, FAX: (+41) 01-830-70-47, CIS: 100016,2244 Contact: Fritz Maurhofer In U.K.: NetConnect Limited, St. John's Innovation Centre, Cowley Road, Cambridge Telephone: (+44) 223 423523, FAX: (+44) 223 420655, MHS: SBacon@NetCon